Privacy Policy

1. Definition of Personal Information

We define personal information as “information about an identifiable individual.” This encompasses both factual and subjective data about you, in any recorded or unrecorded form.

2. Why We Collect Personal Information

We collect personal information in order to:

• Properly identify our customers;
• Determine eligibility for our services;
• Obtain payment for the services we provide;
• Provide the services you request;
• Protect against fraudulent or unlawful activity; and
• Fulfil any other purpose permitted by law.

3. Information We Collect

We gather only the information necessary for the purposes above. This typically includes:

• Names, addresses, and telephone numbers;
• Driver’s licence and insurance details;
• Credit card and payment information; and
• Email addresses.

4. How We Collect It

Personal information is obtained through:

• Applications and forms submitted by telephone, email, and direct interactions; and
• Government and third-party sources containing driving records and claims history.

5. Website Tracking & Cookies

We may collect information through our online order forms, sign-up forms, contact forms, email, and other digital channels. This may include demographic and personal profile data that helps us improve and personalise our services.

6. How We Use Your Information

We use personal information solely for the purposes for which it was collected, and we retain it only as long as required to meet those purposes, our legal obligations, or legitimate operational needs.

7. Protection & Accuracy

We implement reasonable safeguards to protect your information against unauthorized access, disclosure, modification, or misuse. Once information is no longer needed, it is destroyed, erased, or made anonymous. You may request corrections to information that is inaccurate or out of date.

8. Withdrawing Your Consent

You may withdraw your consent to any of the uses described above at any time by contacting us with reasonable notice. Please note that withdrawing consent may affect our ability to provide certain services to you.